ADJUST MESH WRISTBANDS
Insert the supplied wristband tool or a similar object into the clasp gap. Gently pull down until flat to release the full clasp movement.
Adjust it to suit the size of your wrist, you may have to try a few times to find the most suitable position. To replace the clasp insert the tool once again and gently push it back into the original position.
CHANGE NATO WRISTBANDS
Pull out the end of the wristband from the loop. Gently pull the rest of the wristband out from the watch lugs.
Get the other wristband, pull out the end of the wristband from the loop. Insert into the watch lugs and then into the loop again. Adjust to a preferred position.
CHANGE QUICK-RELEASE WRISTBANDS
If the wristband is equipped with our quick-release function, no tools are required.
Simply pull the quick-release spring to the side. Remove both the top and bottom wristband part.
Do the same thing but in vice versa when putting on the new wristband.
TERMS AND CONDITIONS
To make a purchase on www.northtwentytwo.com or any of its sub-domains, you must at least be 18 years or have the permission of a legal guardian/parent(s). We reserve the right to cancel orders from persons who admitted false personal or/and payment information and/or have poor credit. Facts and prices are given with reservation for typos and any improperly defined technical specifications. If an order somehow is placed with an incorrect price we reserve the right to cancel the order. We reserve the right to cancel orders if we consider the order to be placed in bad faith. Orders paid with Swish that need to be canceled need to inform us their bank information to get a refund. All prices on this website include 25% VAT for orders delivered within EU, VAT is not included outside of EU. The organisation number/company registration number is 556992-3401 for Gillbo Group AB, the company behind this website and brand. We also reserve the right not to carry out an order, for example if the item is out of stock or due to technical problems. We reserve the right to cancel an order if fraud is suspected. All goods remains the property of NorthTwentytwo until a full payment reaches us.
NorthTwentwo holds a Swedish F-TAX form via Gillbo Group AB and our organisation number is 556992-3401. All our prices are including 25% VAT within EU, our VAT number is SE556992-3401. VAT is not included for orders outside of EU. Note that outside of EU you, as a customer, might have to pay custom cost. This cost is up to you as a customer to pay and NorthTwentytwo is not billable for this extra cost. If VAT is altered, we reserve the right to adjust our prices accordingly. Rates may vary from day to day, the price quoted on the website may vary with what is billed. We recommend that you choose your currency if available, we offer the most common currencies based on where our visitors and customer are located. Note that prices may vary a bit depending on what currency you choose.
BROKEN AT DELIVERY
Should you receive a defect/broken or wrongly supplied product, contact customer service, firstname.lastname@example.org, for the fastest possible service. This has to be done within a reasonable time frame. If you as the customer have been prevented to examine the goods on delivery please do so as soon as possible. We will take care of your complaint and get back with return instructions. When selling to consumers (private person(s)) valid under the consumer sales to NorthTwentytwo, upon purchase, by consumers to remedy the defect or deliver substitute goods if it can be done without unreasonable cost or inconvenience to NorthTwentytwo. Our website www.northtwentytwo.com and its sub-domains always have the right, at its own expense, to rectify the error, eg by repair, or replace one with a flawless be of similar quality and appearance.
Once we receive your order we will send you a confirmation e-mail with your order information. It is good if you save this confirmation for keeping handy if you need to contact our customer service, email@example.com. If you do not receive a confirmation email you can contact our customer service.
NorthTwentytwo reserves the right to change the range and have the right to remove items from the range before a purchase has gone through. We reserve the right for any final sale of goods in the range. NorthTwentytwo is responsible for any typographical errors in the texts of this website and its sub-domains. We give no guarantee that all pictures accurately reflect the true appearance to 100%.
NorthTwentytwo is exempt from penalty for failure to perform any obligation under this agreement if such failure is due to release factor as described below and the circumstance prevents, hinders or delays the performance. As the liberating factor to be considered including government action or omission, new or amended legislation, conflict, embargo, fire, flood, sabotage, accident, major or other type of natural disaster. The force majeure includes administrative decisions that affect the market negatively and products, such as restrictions indication, warnings, bans, etc., abnormal decline in the market and the company is exposed to criminal activity that affects the business.
We current offer the following payment methods:
Swedish customers: Swish, click here for further information. Svea WebPay Credit Card or Invoice, click here for further information. PayPal Credit Card or Account, click here for further information.
International customers: Svea WebPay Credit Card, click here for further information. PayPal Credit Card or Account, click here for further information.
The following text regards Svea WebPay.
When paying by invoice, we cooperate with Svea Ekonomi AB. To act against the bill, you must enter your social security number or company registration number. Condition to act against the bill include that you are registered in the population register in Sweden and is over 18 years. You may not have any credit history. All invoices are transferred by NorthTwentytwo to Svea Ekonomi AB. Invoice payment terms are 14 days. If payment is agreed and a reminder charge. Interest paid 2% per month. For non-payment forwarded the invoice to the collection. Customary credit check is done to ensure that personal data submitted at the checkout, in some cases, this means that a credit is taken. A copy of the credit report will then be sent to your home. Do you have any questions regarding Svea you can call 08-51493113 for further information. General terms and conditions for Svea can be found here.
RETURNS & EXCHANGE
TIME PERIOD & INSTRUCTIONS
As a customer you have the right to cancel a purchase within 14 days from the date you received the product. Although this time period might be extended during certain circumstances. Shipping cost for returns are only repaid if the product is broken, at maximum 10% of the order value is repaid. In order to handle your case faster, please provide the order number when contacting us.
Please fill in the form found using the button below, you will after the completion of the form receive an e-mail from us including information on how to return or exchange your product(s).RETURN FORM
All orders should be returned to the address below,
C/o Bonver Logistics
Gåshaga Brygga 1
181 85, Lidingö (Sweden)
Important! Write your order number, such as #1234 on the package or on a note in the package when you return your item to us.
As you navigate our site, your preferences are remembered through the temporary use of “session” cookies. Cookies enable our systems to gather information about your browser as well as monitor the navigational patterns you take while browsing the site. You as a users have the option to cookies through your browsers. If you choose to disable your cookies, note that your user experience may be limited. You will get a pop-up in the down left corner with information you about cookies when entering the site.
When you place an order and/or submit your information, our website collects your personal information such as your name, e-mail address and shipping address. NorthTwentytwo will use your information collected online to process and fulfill your order. Additionally, your e-mail address may be collected at various points within the website so that we can send you any necessary e-mail messages related to your order, such as order and shipping confirmations. We understand and recognize that we must maintain and use customer information responsibly.
You have a right to know which of your personal data we use. This can be provided through a process known as a registry extract. If you wish to receive a complete registry extract, you can contact our customer service and we will be glad to help you. We want to ensure that your personal information is correct and up-to-date. With that in mind, you have the right to request the correction of inaccurate data about you. If the information you provided changes (for ex. if you change your e-mail address, name or payment information) or if you wish to delete your account, simply contact our customer service. Regarding instances involving the ways in which we process your personal data through the consent provided by you, you always have the right (at any time) to withdraw your consent regarding that processing. You are also entitled to oppose some processing, for example direct marketing purposes and newsletters. In some circumstances, you even have the right to have your personal information deleted or blocked. This does not apply if we are required by law, for example, to preserve or otherwise process the information or if the information is required to fulfill an agreement with you.
HOW WE SHARE DATA
We sometimes share data, such as personal info, with various recipients in order to provide the services mentioned above. We never sell your information to anyone else without your approval. Potential recipients of your information are: (1) Delivery Service Providers. In order to fulfill the purposes of our processing of your personal information, we share your personal data with companies providing services to us, for ex: to process the sending and delivery of your items or providing certain systems. These companies can only process your personal information according to our explicit instructions and cannot use your information for any other reason. (2) Payment Service Providers. In order to manage payments via the site, we use various payment services. The payment service provider is responsible for their own handling of your personal information and has separate conditions which apply for them. Information regarding their conditions and handling of your personal data can be found when you choose which payment method to use on the site. (3) Collaborative Partners. In order to enable our partners to usher traffic to us via their channels, we provide information such as order numbers and purchase prices. The information is only shared for this purpose and is not sold or forwarded. (4) Other Recipients. We can send your data to other recipients, for ex: government organizations, if required of us by law. If all or a portion of our organization is shared or integrated with another organization, your personal data can be provided to our advisors, potential buyers and their advisors, and are passed on to the new owners of the business. (5) Transfers Outside the EU. Some services or payment services can take place outside the EEA. We never transmit any data outside the EEA without taking the appropriate security measures and acquiring legal support for the transfer. For example, through Privacy Shield or the Commission’s standard contractual clauses.
WHAT DATA WE COLLECT
To handle your orders and purchases, we require the following information about you; Name, Address, phone number and e-mail, Date of birth (for some payment methods), Payment information and payment history, Information about your order (for ex: order number, product(s), delivery address, and invoice). We do this with the legal obligation for Completion of the Purchase Agreement; without which, we would be unable to complete our transaction with you. The information is saved for 36 months, from the time both delivery and payment have been processed, for the purpose of helping you with potential complaints and returns. In order to comply with the rules and regulations to which we must adhere , we require the following information about you; Name, Address, Payment information and payment history, Information about your order (for ex: order number, product(s) and delivery address). We do this with the legal obligation to comply with legal obligations; that is to comply with the laws to which we must adhere. The Book-keeping Act is one example as to why we save this information (with limited access) for seven (7) years, in addition to the current year. This information will not be accessible to the customer service department, for example. In order to provide you with customer service, we require the following information about you; Name, Phone number and e-mail, Date of birth (for some payment methods), Payment information and payment history, Information about your order (for ex: order number, product(s), delivery address, and invoice), Information you personally provide during your communication with us. We do this with the legal obligation of processing in a way that is necessary to cater to both our and your legitimate interests, in order to answer any questions you may have. We save the information for 14 months from the time your customer service inquiry is closed. In order to customize our marketing for you, showing our products and deals on both our site and those of our partners, we require the following information about you: IP, Data gathered by cookies and the like. For example, on which products you clicked and your shopping history, Order number. We do this with the legal obligation of processing in a way that is necessary to cater to both our and your legitimate interests by marketing our products to you for up to one year after your latest activity on our site. To do this, we use various external advertising services and collaborative partners.
MODIFICATION OF OUR POLICY
NorthTwentytwo own multiple domains linked to our online store. These are currently: www.n22.se, www.north22.se, www.northtwentytwo.se, www.northtwentytwo.com. Our company website is www.gillbogroup.com with www.gillbogroup.se as a subdomain.
SHIPPING & DELIVERY
METHOD AND COST
The shipping method and cost varies depending on your shipping adress. The method and cost will be calculated during checkout. Swedish orders are shipped with DHL while EU- and International orders are shipped with UPS.
In Sweden: 1-3 days
Within Scandinavia: 2-4 days
Within Europe: 2-5 days
Outside Europe: 3-10 days
Note that delivery time may vary, depending on external factors that we can not influence the weather or/and customs. We always send out your order as soon as possible with all the information and forms necessary to make it go as fast as possible through customs. For some destinations, we can not always guarantee these time frames. For more specific information (shipping times) contact firstname.lastname@example.org.
Once an order confirmation has been received, the customer has 12 hours (the cut off time) to contact email@example.com to request a change of address. If it has been more than 12 hours, we can not always have the opportunity to get this changed and the order will then be sent to the original address.
If a package is not picked up and sent back to us and we will contact you about your order via the email you specified in the order. If we get the answer to send the package back, we will do it for free. If we get a response to the decision that the order should be returned, or if we do not receive a reply within seven working days, we will refund the amount of the order, minus a commission for the lost shipping cost. This amount is 100SEK (Swedish Crowns), 10 £ (Pounds Sterling), 10 € (Euro), 100NOK (Norwegian Krone) or 10 $ (USD) regardless country depending on what currency you paid in.
DO YOU HAVE ANY RETAILERS?
Yes we have retailers around the world, if you want to find out if there is retailer in your area simply email us at firstname.lastname@example.org.
CAN MY STORE BECOME A RETAILER?
We are always open to new partnerships and the opportunity to spread our watches all over the world. Do you have an online store, physical store, or both, and is interested in starting selling NorthTwentytwo watches please email email@example.com.
WHO ARE NORTHTWENTYTWO?
We are an independent Swedish watch brand located in Stockholm. The brand was started back in 2014 with the vision to design and create watches crafted for the harsh and varied yet beautiful climate of the north.
CAN I GET A SPONSORSHIP?
We are always looking for new collaborations, please email us at firstname.lastname@example.org if you think your media channel is suitable.
CAN I CHANGE OR CANCEL MY ORDER?
We always ship our orders within 24 hours after the order has been placed and payed (counting workdays and not Saturdays, Sundays or Red days). If you regret or want to make changes to your order before you receive it, please contact us as soon as possible via email@example.com.
HOW DO I CHANGE OR RETURN A PRODUCT?
As a customer, you always have the right to cancel a purchase within 14 days from the date you received the product. Notification of a return must be sent to our customer service firstname.lastname@example.org. Always contact our customer service before you return the product and we will help you. More information about exchanges and returns can be found under our support-page.
WHY DID I NOT RECIEVE A ORDER CONFIRMATION?
An order confirmation is always sent after an order has been placed. If you have not received confirmation, it may be because you provided an incorrect e-mail address, or that the order was canceled. Contact customer service, email@example.com if you have not received an order confirmation. Sometimes your inbox perceive it as spam so please also check your spam-inbox before contacting us.
DOES THE PRICES INCLUDE VAT?
All prices on our website and its sub-domains include Swedish VAT (25% added) within EU. VAT is included for orders within EU. VAT is not included for other orders outside of EU. You may have to pay customs / VAT if you are located outside of EU.
WHAT PAYMENT METHODS ARE AVAILABLE?
Payment methods vary depending on where you live. International customers can pay fast and safety via PayPal (either with an account or without an account with a credit card), or credit card payment via Svea WebPay. Swedish customers can pay fast and safety via Swish, Svea WebPay (invoice or credit card) PayPal (either with an account or without an account with a credit card).
WHAT DOES 5ATM AND 10ATM MEAN?
All Arkipelag collection watches are 10ATM waterproof and all Nord collection watches are classed as water-resistant according to the standard 5ATM. This corresponded to the water pressure at 100 meters depth for the Arkipelag collection and 50 meters depth for the Nord collection. This means that they are suitable for everyday use and can withstand splashing water / rain, and can be exposed to direct water contact. However, this is not recommended as some wristbands do not tolerate water, for example our genuine leather wristbands.
HOW LONG IS THE BATTERY LIFE?
The Nord collection watches has an expected battery life up to ten years depending on external conditions such as temperature and humidity. The battery is a CR1616 silver oxide cell battery (standard button cell). Ten years is double the time of other watches in the same price range this thanks to the excellent battery consumption of our Swiss Ronda movements.
The Nord collection watches also have a low power consumption thanks to a Swiss Ronda movement, the battery life is estimated to be up to three years.
If your watch is new and the watch movement is not functioning, try setting the time to 12:00 sharp and press the crown all the way in to the case. Wait 10 minutes and check if the minute hand has moved.
HOW DO I CHANGE THE WRISTBAND?
Changing the wristband on a watch is quick and simple, some of the models have quick release meaning you do not need any tools, on some models you need to use the tool included with that order. You also a different guides on to assist you on our support page under instructions.
All products sold in our web-shop have a two-year guarantee from the date of purchase under the following conditions.
Our international warranty covers any manufacturing or material defects. We guarantee that the products you ordered are free from manufacturing defects for two years from the date the product was delivered. This warranty does not apply to failures occurring during or after the altercation of the functionality and appearance. It also does not apply when external damage to the product. For service, contact our customer service by sending an e-mail to firstname.lastname@example.org. Please note that the manufacturer has up to three attempts to repair the product before we are required to replace it.
Note that your warranty is not valid in the following cases,
– Damages, and/or malfunctioning of the watch after the terms of warranty
– Damage and/or failure caused by improper use or carelessness
– Damage and/or failure caused by modifications or unjustifiable repair
– Damages and/or malfunction, caused by unauthorised persons or its representatives
– Damages to crystal, crown, strap or buckle caused by daily use
– Battery failure, please contact closest service center for a replacement
– Postage, insurance and other non-repair expenses are excluded from warranty
Please save your confirmation e-mail or delivery receipt to serve as proof of purchase. If the product has to be replaced but no replacement is available the customer may choose a product of the same value as their replacement, wait for the same model to get back in stock or get a voucher of the same amount (valid for three years) but no cash refund will be made after 30 days of purchase.