GET IN TOUCH
You can either send us an email, contact us via Facebook or chat with us, you will find the chat window at the bottom left of our website. Through reading our FAQ you might find the answer to your question right away.
Kuskvägen 4, 191 62, Sollentuna
ADJUST MESH WRISTBANDS
Insert the supplied wristband tool or a similar object into the clasp gap. Gently pull down until flat to release the full clasp movement.
Adjust it to suit the size of your wrist, you may have to try a few times to find the most suitable position. To replace the clasp insert the tool once again and gently push it back into the original position.
CHANGE NATO WRISTBANDS
Pull out the end of the wristband from the loop. Gently pull the rest of the wristband out from the watch lugs.
Get the other wristband, pull out the end of the wristband from the loop. Insert into the watch lugs and then into the loop again. Adjust to a preferred position.
CHANGE QUICK-RELEASE WRISTBANDS
If the wristband is equipped with our quick-release function, no tools are required.
Simply pull the quick-release spring to the side. Remove both the top and bottom wristband part.
Do the same thing but in vice versa when putting on the new wristband.
TERMS AND CONDITIONS
To make a purchase on www.northtwentytwo.com or any of its sub-domains, you must at least be 18 years or have the permission of a legal guardian/parent(s). We reserve the right to cancel orders from persons who admitted false personal or/and payment information and/or have poor credit. Facts and prices are given with reservation for typos and any improperly defined technical specifications. If an order somehow is placed with an incorrect price we reserve the right to cancel the order. We reserve the right to cancel orders if we consider the order to be placed in bad faith. Orders paid with Swish that need to be canceled need to inform us their bank information to get a refund. All prices on this website include 25% VAT for orders delivered within EU, VAT is not included outside of EU. The organisation number/company registration number is 556992-3401 for Gillbo Group AB, the company behind this website and brand. We also reserve the right not to carry out an order, for example if the item is out of stock or due to technical problems. We reserve the right to cancel an order if fraud is suspected. All goods remains the property of NorthTwentytwo until a full payment reaches us.
NorthTwentwo holds a Swedish F-TAX form via Gillbo Group AB and our organisation number is 556992-3401. All our prices are including 25% VAT within EU, our VAT number is SE556992-3401. VAT is not included for orders outside of EU. Note that outside of EU you, as a customer, might have to pay custom cost. This cost is up to you as a customer to pay and NorthTwentytwo is not billable for this extra cost. If VAT is altered, we reserve the right to adjust our prices accordingly. Rates may vary from day to day, the price quoted on the website may vary with what is billed. We recommend that you choose your currency if available, we offer the most common currencies based on where our visitors and customer are located. Note that prices may vary a bit depending on what currency you choose.
BROKEN AT DELIVERY
Should you receive a defect/broken or wrongly supplied product, contact customer service, email@example.com, for the fastest possible service. This has to be done within a reasonable time frame. If you as the customer have been prevented to examine the goods on delivery please do so as soon as possible. We will take care of your complaint and get back with return instructions. When selling to consumers (private person(s)) valid under the consumer sales to NorthTwentytwo, upon purchase, by consumers to remedy the defect or deliver substitute goods if it can be done without unreasonable cost or inconvenience to NorthTwentytwo. Our website www.northtwentytwo.com and its sub-domains always have the right, at its own expense, to rectify the error, eg by repair, or replace one with a flawless be of similar quality and appearance.
Once we receive your order we will send you a confirmation e-mail with your order information. It is good if you save this confirmation for keeping handy if you need to contact our customer service, firstname.lastname@example.org. If you do not receive a confirmation email you can contact our customer service.
NorthTwentytwo reserves the right to change the range and have the right to remove items from the range before a purchase has gone through. We reserve the right for any final sale of goods in the range. NorthTwentytwo is responsible for any typographical errors in the texts of this website and its sub-domains. We give no guarantee that all pictures accurately reflect the true appearance to 100%.
NorthTwentytwo is exempt from penalty for failure to perform any obligation under this agreement if such failure is due to release factor as described below and the circumstance prevents, hinders or delays the performance. As the liberating factor to be considered including government action or omission, new or amended legislation, conflict, embargo, fire, flood, sabotage, accident, major or other type of natural disaster. The force majeure includes administrative decisions that affect the market negatively and products, such as restrictions indication, warnings, bans, etc., abnormal decline in the market and the company is exposed to criminal activity that affects the business.
We current offer the following payment methods:
Swedish customers: Swish, click here for further information. Svea WebPay Credit Card or Invoice, click here for further information. PayPal Credit Card or Account, click here for further information.
International customers: Svea WebPay Credit Card, click here for further information. PayPal Credit Card or Account, click here for further information.
The following text regards Svea WebPay.
When paying by invoice, we cooperate with Svea Ekonomi AB. To act against the bill, you must enter your social security number or company registration number. Condition to act against the bill include that you are registered in the population register in Sweden and is over 18 years. You may not have any credit history. All invoices are transferred by NorthTwentytwo to Svea Ekonomi AB. Invoice payment terms are 14 days. If payment is agreed and a reminder charge. Interest paid 2% per month. For non-payment forwarded the invoice to the collection. Customary credit check is done to ensure that personal data submitted at the checkout, in some cases, this means that a credit is taken. A copy of the credit report will then be sent to your home. Do you have any questions regarding Svea you can call 08-51493113 for further information. General terms and conditions for Svea can be found here.
RETURNS & EXCHANGE
TIME PERIOD & INSTRUCTIONS
As a customer you have the right to cancel a purchase within 14 days from the date you received the product. Although this time period might be extended during certain circumstances, contact us at email@example.com for further information. Shipping cost for returns are only repaid if the product is broken, at maximum 10% of the order value is repaid. Always contact our customer service before you return any product(s). In order to more quickly handle your case please provide the order number when contacting us.
Please fill in the form below, you will after the completion of the form receive an e-mail from us including information on how to return or exchange your product(s).
All orders should be returned to the address below,
Gillbo Group AB
Att: (Your order number, for example #1234 + NorthTwentytwo)
SE – 191 62, Sollentuna
NorthTwentytwo samlar viktig kundinformation i ett försök att förbättra och anpassa din shoppingupplevelse. Denna information gör det möjligt för oss att kommunicera med våra kunder om våra produkter, tjänster och kampanjer. Vår hemsida, www.north twentytwo.com och dess underdomäner, kan innehålla länkar till andra webbplatser och/eller tredjepartsprogram som Facebook, Twitter och Instagram. Denna sekretesspolicy gäller endast på vår hemsida och våra underdomäner.
När du navigerar på vår hemsida, är dina inställningar ihågkomna genom tillfällig användning av ”session” cookies. Cookies gör det möjligt för våra system att samla in information om din webbläsare samt övervaka navigeringsmönster du göra när du surfar på webbplatsen. Du som användare har möjlighet att cookies via din webbläsare. Om du väljer att stänga av cookies, notera att din användarupplevelse kan begränsas.
När du genomför en beställning och/eller skickar din information, samlar vår hemsida personlig information såsom ditt namn, e-postadress och leveransadress. NorthTwentytwo kommer att använda din information som samlas in på nätet för att behandla och fullfölja din beställning. Dessutom kan din e-postadress hämtas på olika ställen inom webbplatsen så att vi kan skicka dig alla nödvändiga e-postmeddelanden relaterade till din beställning, såsom order- och leveransbekräftelser. Vi förstår och inser att vi måste underhålla och använda kundinformation på ett ansvarsfullt sätt.
NorthTwentytwo förbehåller sig rätten att när som helst, att göra ändringar i denna integritetspolicy i den utsträckning som krävs för att avhjälpa störningar eller för att uppfylla nya lagstiftning eller tekniska krav. Eventuella ändringar i denna sekretesspolicy kommer att läggas ut på hemsidan.
MODIFIERING AV VÅR POLICY
Det är på eget gottfinnande att NorthTwentytwo kan ändra denna integritetspolicy för att bättre kunna betjäna våra kunder. Kom tillbaka ofta för att granska eventuella nya ändringar som har gjorts och välkommen att kontakta oss om du har några funderingar eller frågor.
NorthTwentytwo äger flera domäner kopplade till vår webbutik. Dessa är för närvarande: www.n22.se, www.north22.se, www.northtwentytwo.se, www.northtwentytwo.com. Vårt företags webbplats är www.gillbogroup.com med www.gillbogroup.se som en subdomän.
FRAKT & LEVERANS
METOD OCH KOSTNAD
Vi skickar samtliga våra produkter över hela världen via Postnord Logistik*. Frakt inom Sverige är alltid gratis. Till resten av världen (samtliga länder) är fraktkostnaden 79SEK (Svenska Kronor), 7£ (Brittiska Pund), 9€ (Euro), 89NOK (Norska Kronor) eller 10$ (US Dollar).
*Om ordervärdet är lågt kan ordern skickas med vanlig post.
Inom Sverige: 2-4 dagar
Inom Skandinavien: 2-6 dagar
Inom Europa: 4-12 dagar
Utanför Europa: 8-18 dagar
Observera att leveranstiden kan variera, beroende på yttre faktorer som vi inte kan påverka som väder eller/och tull. Vi skickar alltid ut din beställning så fort som möjligt med all information och alla blanketter som behövs för att göra det gå så snabbt som möjligt genom tullen. För vissa destinationer vi inte alltid kan garantera dessa tidsramar. För mer specifik information frakttid, kontakta firstname.lastname@example.org.
*Den uppskattade tiden ovan gäller inte när ordern levereras med vanlig post. Då kan leveranstiden variera. Kontakta oss på email@example.com om du har några frågor.
När en orderbekräftelse har mottagits, har kunden 12 timmar (inom avskurna tid) att kontakta firstname.lastname@example.org att begära en adressändring. Om det har gått mer än 12 timmar, kan vi inte alltid ha möjligheten att få detta ändrat och ordern kommer sedan att skickas till den ursprungliga adressen.
Om ett paket är inte hämtas ut och skickas tillbaka till oss så kontaktar vi dig om beställningen via den e-post du angav vid beställningen. Om vi får svaret att skicka paketet igen vi kommer att göra det gratis. Om vi får svar med beslutet att ordern ska returneras eller om vi inte får något svar inom sju arbetsdagar kommer vi att återbetala beloppet för ordern minus en kommission för de förlorade fraktkostnad. Detta belopp är 79SEK(Svenska Kronor), 7£ (Brittiska Pund), 9€ (Euro), 89NOK (Norska Kronor) eller 10$ (US Dollar) oavsett land.
DO YOU HAVE ANY RETAILERS?
Yes we have retailers around the world, if you want to find out if there is retailer in your area simply email us at email@example.com.
CAN MY STORE BECOME A RETAILER?
We are always open to new partnerships and the opportunity to spread our watches all over the world. Do you have an online store, physical store, or both, and is interested in starting selling NorthTwentytwo watches please email firstname.lastname@example.org.
WHO ARE NORTHTWENTYTWO?
We are an independent Swedish watch brand located in Stockholm. The brand was started back in 2014 with the vision to design and create watches crafted for the harsh and varied yet beautiful climate of the north.
CAN I GET A SPONSORSHIP?
We are always looking for new collaborations, please email us at email@example.com if you think your media channel is suitable.
CAN I CHANGE OR CANCEL MY ORDER?
We always ship our orders within 24 hours after the order has been placed and payed (counting workdays and not Saturdays, Sundays or Red days). If you regret or want to make changes to your order before you receive it, please contact us as soon as possible via firstname.lastname@example.org.
HOW DO I CHANGE OR RETURN A PRODUCT?
As a customer, you always have the right to cancel a purchase within 14 days from the date you received the product. Notification of a return must be sent to our customer service email@example.com. Always contact our customer service before you return the product and we will help you. More information about exchanges and returns can be found under our support-page.
WHY DID I NOT RECIEVE A ORDER CONFIRMATION?
An order confirmation is always sent after an order has been placed. If you have not received confirmation, it may be because you provided an incorrect e-mail address, or that the order was canceled. Contact customer service, firstname.lastname@example.org if you have not received an order confirmation. Sometimes your inbox perceive it as spam so please also check your spam-inbox before contacting us.
DOES THE PRICES INCLUDE VAT?
All prices on our website and its sub-domains include Swedish VAT (25% added) within EU. VAT is included for orders within EU. VAT is not included for other orders outside of EU. You may have to pay customs / VAT if you are located outside of EU.
WHAT PAYMENT METHODS ARE AVAILABLE?
Payment methods vary depending on where you live. International customers can pay fast and safety via PayPal (either with an account or without an account with a credit card), or credit card payment via Svea WebPay. Swedish customers can pay fast and safety via Swish, Svea WebPay (invoice or credit card) PayPal (either with an account or without an account with a credit card).
WHAT DOES 5ATM AND 10ATM MEAN?
All Arkipelag collection watches are 10ATM waterproof and all Nord collection watches are classed as water-resistant according to the standard 5ATM. This corresponded to the water pressure at 100 meters depth for the Arkipelag collection and 50 meters depth for the Nord collection. This means that they are suitable for everyday use and can withstand splashing water / rain, and can be exposed to direct water contact. However, this is not recommended as some wristbands do not tolerate water, for example our genuine leather wristbands.
HOW LONG IS THE BATTERY LIFE?
The Nord collection watches has an expected battery life up to ten years depending on external conditions such as temperature and humidity. The battery is a CR1616 silver oxide cell battery (standard button cell). Ten years is double the time of other watches in the same price range this thanks to the excellent battery consumption of our Swiss Ronda movements.
The Nord collection watches also have a low power consumption thanks to a Swiss Ronda movement, the battery life is estimated to be up to three years.
If your watch is new and the watch movement is not functioning, try setting the time to 12:00 sharp and press the crown all the way in to the case. Wait 10 minutes and check if the minute hand has moved.
HOW DO I CHANGE THE WRISTBAND?
Changing the wristband on a watch is quick and simple, some of the models have quick release meaning you do not need any tools, on some models you need to use the tool included with that order. You also a different guides on to assist you on our support page under instructions.
All products sold in our web-shop have a one-year guarantee from the date of purchase under the following conditions.
Our international warranty covers any manufacturing or material defects. We guarantee that the products you ordered are free from manufacturing defects for one year from the date the product was delivered. This warranty does not apply to failures occurring during or after the altercation of the functionality and appearance. It also does not apply when external damage to the product. For service, contact our customer service by sending an e-mail to email@example.com. Please note that the manufacturer has up to three attempts to repair the product before we are required to replace it.
Note that your warranty is not valid in the following cases,
– Damages, and/or malfunctioning of the watch after the terms of warranty
– Damage and/or failure caused by improper use or carelessness
– Damage and/or failure caused by modifications or unjustifiable repair
– Damages and/or malfunction, caused by unauthorised persons or its representatives
– Damages to crystal, crown, strap or buckle caused by daily use
– Battery failure, please contact closest service center for a replacement
– Postage, insurance and other non-repair expenses are excluded from warranty
Please save your confirmation e-mail or delivery receipt to serve as proof of purchase. If the product has to be replaced but no replacement is available the customer may choose a product of the same value as their replacement, wait for the same model to get back in stock or get a voucher of the same amount (valid for three years) but no cash refund will be made after 30 days of purchase.